Mission: We believe that our mission is to enrich lives. That begins with every life we encounter: our employees, our patients and those who love and care for them, the communities in which we operate, our stakeholders and those who are yet to become our customers.
Guiding Principles: Our purpose is to serve. Our priority is to grow. Our commitment is to lead.
We promise to care for the mind, body and spirit in a way that is comforting and compassionate.
We promise to be the difference in our customers’ day working to make every connection a personal one, and creating memorable moments that define their Heartland experience.
We promise to discover what is important to our customers, respect their choices and customize our service specifically to their needs.
We promise to be leaders in care delivery, corporate responsibility and community action.
What we do: We provide comfort cares during the end of life wherever the patient calls home….whether that is in a nursing home, assisted living or their actual home. They will have access to a full staff of RN’s, Social Workers, Spiritual Care Coordinators, Bereavement Coordinators, Home Health Aides and Volunteers. Heartland provides care for the body, mind and spirit during end of life process. We encourage our patients to share their thoughts, hopes and concerns, so we can better meet their unique needs. We provide Patient-focused care with patient/family maintaining control. We're here for the family and caregivers as well. Whether it’s to get their thoughts about what their loved one needs or to have a safe space to share their feelings. We understand that caring for a loved one is one of the most significant challenges life can present, we help them through this process by providing bereavement services during and for 13 months following the passing of the patient.
What sets us apart: Referrals and admissions 24-hours a day / 7-days a week
Heartland clinicians are sent to the Emergency Department to meet patients who have gone to the hospital to ensure we coordinate proper care for the patient.
Tuck-in phone calls before weekends or holidays to ensure you have all medications and other needs covered during that time
We Honor Veterans partnership with the VA to provide ceremonies or bedside presentations of pins and certificates of appreciation to honor our Veterans.
Vigil Volunteers for patients at end-of-life
Our Volunteers: We have many different ways for our volunteers to make a difference in the Hospice Community. They can assist in our offices with filing, copying, other misc. tasks; visiting with patients; giving the primary caregiver a break to run errands or go to Dr. appointments; pet therapy w/ certified therapy animals, art or music enrichment, or the most important….vigil volunteers who are there to be a comforting presence at the bedside in the final hours of life. We value any time our volunteers are able to give in the capacity they are able to!
Contact for Volunteering:
Jessie Dingman│ Volunteer Coordinator
Tel: 320-654-1136│Email: Jessica.Dingman@hcr-manorcare.org